Therefore, you are advised to check the products immediately upon receipt. Your item cannot be returned after 3 days upon receipt. If not, the team will notify the customer immediately.ĬAN I RETURN AN ITEM AFTER THE RETURN POLICY COVERAGE DAYS? Once approved, the new replacement product will be sent to you. The evaluation process will take at least 3 working days. RoyalePharma will evaluate the returned product and determine whether it meets the Return Policy requirements. HOW LONG AFTER THE COLLECTION PROCESS WILL I GET MY PRODUCT REPLACEMENT? In the event the customer does not receive any reply from us after the 7 working days period, please contact us via e-mail at or Hotline number at 1 800 88 8380. Our selected courier company will collect the product from your location to be returned to RoyalePharma. Our Customer Service Team will contact you within 7 working days after receiving the online form. WHAT DO I DO AFTER SUBMITTING THE ONLINE FORM? In the unlikely event that your return does not meet the above requirement, our Customer Service Team will notify you before sending it back to you. Note: All products returned must be in the exact condition received by the customer. Wrong quantity delivered – it could be over supplied or under supplied. Wrong item(s) delivered not as per ordered.Ĥ. Damaged or defective condition products.Ģ. IN WHICH CONDITIONS CAN I RETURN PRODUCTS?ġ. Photos of products to be returned (optional) can be attached as proof. Reason for return has to be valid and return conditions must be met (as below). Requirements for a valid return under the RoyalePharma Policy are limited to: Customer to notify RoyalePharma using the online form or via e-mail at within 3 days upon the receipt of products proof of purchase (order number, tax invoice, etc). WHAT ARE THE REQUIREMENTS FOR A VALID RETURN? WHAT IS THE ROYALE PHARMA RETURN POLICY?Īll items sold online via RoyalePharma Online at are only eligible for return subjected to certain requirements as stated below in the RoyalePharma Return Policy.
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